Easy Returns & Refunds at Optexia    
At Optexia, we understand that sometimes things don’t go as planned. That’s why we’ve designed a simple and stress-free returns and refunds process. Your satisfaction is our top priority, and we’re here to make sure you feel confident and happy with your purchase.  

Returning an Item – Simple Steps     
If you want to return an item, you can do so within 48 hours of receiving it. To ensure a smooth return process, just follow these easy guidelines:    

• The item should be unused, undamaged, and in its original packaging.  
• Keep all tags, packaging, and the invoice intact.  
• We suggest holding onto the packaging until you’re completely satisfied with your purchase.  

How to Initiate a Return    
Returning a product is simple and straightforward:      

• You can email us at elitecodeventures@gmail.com within 48 hours of receiving your order to begin the return process.  
• Alternatively, log into your account on our website and select the return option.  
• Once we receive your return request, our team will walk you through every step to ensure the process is hassle-free.  

Transparent Refund Process    
We believe in a transparent approach when it comes to refunds. If the product doesn’t meet your expectations, we will make it right. We are committed to providing clarity throughout the entire refund process.  

Refund Timeline – Quick and Easy    
Once we receive your returned item and confirm it meets our quality standards, we’ll initiate your refund. You can expect to receive it within 5 to 7 business days. Refunds will be credited to the original payment method used for the purchase.  

Our Commitment to High Standards    
Refunds are only issued for products in perfect, unused condition. Products showing signs of wear, damage, or misuse will not be eligible for a refund. We carefully inspect all returned items to ensure we maintain the high standards you expect from us.  

Non-Refundable Items – What You Need to Know    
To maintain hygiene and quality, certain items are non-refundable. Before you make a purchase, please review the following non-refundable items:      

• Innerwear & Lingerie – Due to hygiene reasons, these items cannot be returned.  
• Swimwear & Activewear – These items, which come in direct contact with skin, are non-returnable.  
• Customized & Personalized Items – Items made to order or personalized are non-refundable.  
• Clearance & Sale Items – Discounted or final sale products are not eligible for returns.  

Contact Us    
If you have any questions about our return and refund policy or need help, contact our customer support team at elitecodeventures@gmail.com. We’re committed to making your shopping experience as smooth and satisfying as possible.  

Thank you for choosing Optexia. We truly value your business and are dedicated to ensuring your complete satisfaction with every purchase.